Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days from the date of your purchase to request a return.

1. ELIGIBILITY FOR RETURNS To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. HOW TO START A RETURN To start a return, you can contact us at alyvora.store@gmail.com. Please note:

  • Items sent back to us without first requesting a return will not be accepted.

  • Customers are responsible for the actual return shipping costs to our warehouse, unless the item arrived damaged or defective.

3. DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.